In 2022, President Biden signed into law Section 22007 of the Inflation Reduction Act (IRA), which directed the USDA to provide and disburse $2.2 billion to farmers, ranchers, and forest landowners who experienced discrimination when participating in a USDA farm lending program prior to January 2021. To implement Section 22007 of the IRA, USDA Discrimination Financial Assistance Program (DFAP) was created as an organized plan to help ensure farmers and program participants received the support they needed for awareness about the program, solicitation and completion of applications, scoring and eligibility reviews and more.
The USDA was tasked with hiring national and regional administrators to carry out this initiative. CDMPSC partnered with three of the program’s administrators to deliver customized solutions focused on directly impacting the program’s constituents and their second parties. Our attention was directed to technology, staffing, and marketing outcomes, ensuring the program achieved high success.
With a reputation of over 150 years of expertise and experience, our technology and staffing solutions were the best fit for this program’s needs. Our high value for professionalism, quality, care and innovation made us an obvious choice for partnership with other the businesses in the industry poised to help manifest the best possible results.
- 68,000+ calls handled
- 55,000+ applications submitted through outreach efforts
- 7,000+ callers received assistance
- Language interpretation services provided for Spanish, Navajo, Armenian, Arabic, Hmong, Arabic-Iraqi
Some of the outcomes which were a direct result of CDMPSC’s impact included: over 68,000 calls handled for national and regional callers, workforce management for over 350 employees to include hiring, retaining, scheduling, and professional development, 55,000+ applications submitted for consideration, language translation and interpretation services offered for over 6 languages to include Spanish, Navajo, Armenian, Arabic, Hmong, Arabic-Iraqi, an operationally excellent call center available to callers 7 days a week, 15 hours a day. We’ve outlined more details about how we partnered with each administer to deliver these outcomes. Visit our site to learn more and discover how CDMPSC can collaborate with your business to create powerful outcomes.
